Glitch Spin Casino Privacy Policy

At Glitch Spin Casino, we are committed to safeguarding the privacy of every player who visits our platform. This Glitch Spin Casino privacy policy explains in clear, plain language how we collect, use, store, and protect your personal data in full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). We believe that genuine data protection is not simply a legal obligation — it is a cornerstone of the trust you place in us every time you log in, make a deposit, or spin the reels. Whether you are a new member exploring our 4,000+ game catalogue or a long-standing VIP member, this document applies to you. We encourage you to read it carefully so you fully understand your privacy rights and the measures we take to ensure information security at every stage of your journey with us.

1. Identity of the Data Controller

The data controller responsible for processing your personal information is the operator of Glitch Spin Casino, a company registered in Curaçao and duly licensed by the Government of Curaçao. All decisions regarding why and how your user data is processed are made by this entity. If you have any queries about the Glitch Spin Casino data protection practices described in this policy, you may contact our dedicated Data Protection Officer (DPO) at:

• Email: [email protected]
• General support: [email protected]
• Live chat: available 24/7 directly on the website

Our DPO is responsible for overseeing compliance with applicable data protection laws and acting as your primary point of contact for any privacy-related concerns.

2. Personal Data We Collect

Glitch Spin Casino collects several categories of personal data to provide a safe, legal, and enjoyable gaming experience. Below is a detailed breakdown of what we collect and why.

2.1 Identification Data

• Full legal name
• Date of birth (to verify you are 18 years or older)
• Nationality and country of residence
• Government-issued identification documents (passport, driver's licence, national ID)

2.2 Contact Data

• Email address
• Phone number
• Residential address

2.3 Financial Data

• Payment method details (card numbers are tokenised; we do not store full card numbers)
• Deposit and withdrawal history
• Transaction timestamps and amounts
• Cryptocurrency wallet addresses where applicable

2.4 Gaming Activity Data

• Games played, bet sizes, session duration, and win/loss records
• Bonus usage and wagering progress
• Responsible gambling tool usage (e.g., deposit limits, self-exclusion requests)

2.5 Technical and Device Data

• IP address and geolocation (country/region level)
• Device type, operating system, and browser version
• Log files and session tokens

2.6 Communication Data

• Records of live chat transcripts and email correspondence with our support team
• Responses to surveys, promotions, or feedback requests

2.7 Sensitive Data

We do not intentionally collect sensitive data (e.g., health information, racial or ethnic origin, political opinions) unless explicitly required by law or provided voluntarily by you in the context of a responsible gambling self-declaration.

2.8 Data from Third Parties

Glitch Spin Casino may also receive personal information about you from third-party sources, including:

• Payment processors (e.g., Visa, Mastercard, Skrill, Neteller, Neosurf, PayID, Bitcoin and other crypto networks)
• Identity verification and KYC/AML screening providers
• Fraud detection and risk assessment partners
• Affiliate partners who referred you to our platform

3. How We Collect Your Personal Data

We collect personal data through the following methods:

1. Direct collection: When you register an account, complete identity verification, make a deposit, contact support, or respond to a survey.
2. Automated collection: Through cookies, pixel tags, web beacons, and server log files when you browse our website or use our mobile app.
3. Third-party collection: From payment providers, KYC partners, fraud-prevention services, and analytics platforms that share data with us under contractual data-processing agreements.

4. Purposes and Legal Basis for Data Processing

Every instance of data processing at Glitch Spin Casino is grounded in a specific, legitimate legal basis. The table below outlines the primary purposes and their corresponding legal grounds.

Where we rely on consent as the legal basis — for example, sending you promotional emails about new games or bonus offers — you retain the right to withdraw that consent at any time without affecting the lawfulness of prior data processing.

5. Glitch Spin Casino Cookie Policy

The Glitch Spin Casino cookie policy forms an integral part of this privacy policy. Cookies are small text files stored on your device that help us deliver a personalised, efficient, and secure gaming experience. We use the following categories of cookies:

5.1 Essential Cookies

These cookies are strictly necessary for the website to function. They enable you to log in, navigate between pages, and process transactions securely. Without them, our services cannot operate. No consent is required for essential cookies.

5.2 Analytical Cookies

We use analytical cookies (e.g., via Google Analytics or similar tools) to understand how players use our site — which pages are most visited, how long sessions last, and where users encounter difficulties. This data collection helps us improve the overall experience. You may opt out of analytical cookies via our cookie consent banner.

5.3 Functional Cookies

Functional cookies remember your preferences — such as your language setting, preferred currency, or recently played games — so you do not need to re-enter them each visit. They enhance usability without tracking your behaviour for advertising purposes.

5.4 Marketing Cookies

With your consent, marketing cookies allow us and our trusted partners to deliver targeted advertisements and personalised promotions relevant to your gaming interests. You can withdraw your consent for marketing cookies at any time by updating your preferences in our cookie settings panel, available in the website footer.

For a full list of the specific cookies we deploy, including their names, providers, and expiry periods, please refer to our dedicated cookie policy page accessible from the website footer.

6. Sharing Your Personal Data with Third Parties

Glitch Spin Casino does not sell your personal data to third parties. We may, however, share your user data with the following categories of recipients under strict confidentiality obligations and in accordance with applicable law:

6.1 Payment Providers

To process deposits and withdrawals, we share relevant financial data with payment service providers including Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, PayID, and cryptocurrency network operators. These providers are bound by their own data protection policies and industry security standards (e.g., PCI-DSS).

6.2 Regulatory Authorities

We are obligated to disclose personal information to law enforcement agencies, regulatory bodies, or government authorities when required by law — for example, as part of anti-money laundering (AML) investigations or fraud inquiries. Such disclosures are made strictly within the scope of legal requirements.

6.3 KYC and Identity Verification Partners

Before you can make your first withdrawal, Glitch Spin Casino requires mandatory identity verification. We share document images and personal details with certified KYC verification providers for this purpose. All such providers operate under signed data-processing agreements that impose strict data security and confidentiality obligations.

6.4 Technology and Analytics Partners

We work with software providers, cloud infrastructure companies, and analytics platforms that may process your personal data on our behalf as data processors. These include game technology providers from our catalogue of 50+ studios — such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, and others — who may receive technical session data necessary to deliver their games.

6.5 Affiliate Partners

If you reached Glitch Spin Casino through an affiliate link, we may share limited registration data with the referring affiliate solely for commission-tracking purposes. No sensitive financial or gaming data is shared with affiliates.

7. International Data Transfers

As an online casino operating under a Curaçao licence and serving Australian players, Glitch Spin Casino may transfer your personal data to countries outside Australia. Such international transfers may include data flows to our Curaçao-registered operator entity, to technology partners in Europe (covered by GDPR), or to cloud server infrastructure hosted in various jurisdictions.

Wherever we transfer user data internationally, we implement appropriate safeguards to ensure your personal information receives a level of protection equivalent to that required under Australian law. These safeguards include:

• Standard contractual clauses approved by data protection authorities
• Transfers only to countries or recipients that provide adequate data protection
• Binding corporate rules where applicable within our group of companies

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8. Data Security Measures

Glitch Spin Casino data protection extends to robust technical and organisational security measures designed to prevent unauthorised access, accidental loss, destruction, or disclosure of your personal data. Our information security framework includes:

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL/TLS encryption, the same standard used by major financial institutions.
• Firewall protection: Advanced firewall systems monitor and filter all incoming and outgoing network traffic to block unauthorised access attempts.
• Data encryption at rest: Sensitive personal information stored on our servers is encrypted to prevent exposure in the event of a security breach.
• Access controls: Only authorised personnel with a legitimate business need can access your user data, and all such access is logged and audited.
• RNG certification: Our random number generators are independently certified by accredited testing laboratories, ensuring fair play and the integrity of game outcomes.
• Regular security audits: We conduct periodic internal and external security assessments to identify vulnerabilities and strengthen our data security posture.
• Staff training: All employees who handle personal data receive regular training on data protection best practices and information security protocols.

Despite these comprehensive measures, no online system can guarantee absolute security. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, affected individuals, in accordance with our legal obligations.

9. Data Storage and Retention Periods

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our data storage practices are as follows:

After the applicable retention period expires, your personal data is securely deleted or anonymised in such a way that it can no longer be linked to you. Our data storage infrastructure is designed to automate this deletion process wherever technically feasible.

10. Your Privacy Rights

As an Australian player, you benefit from a comprehensive set of privacy rights under the Australian Privacy Act 1988 and the Australian Privacy Principles. Where the GDPR also applies, you may have additional rights. Glitch Spin Casino privacy practices are designed to make exercising these rights straightforward.

10.1 Right of Access

You have the right to request a copy of the personal data we hold about you. We will respond to access requests within 30 days. In most cases, we will provide this information free of charge.

10.2 Right to Correction

If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request correction. You can update basic account details directly in your profile settings, or contact our DPO for more complex corrections.

10.3 Right to Deletion (Right to Be Forgotten)

Subject to our legal obligations — particularly those relating to KYC/AML record-keeping — you may request the deletion of your personal data. Where we cannot fully delete your data due to regulatory requirements, we will inform you of the applicable retention periods and restrict further processing to the extent possible.

10.4 Right to Restriction of Processing

You may request that we restrict the data processing of your personal information in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests.

10.5 Right to Data Portability

Where technically feasible and legally permissible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.

10.6 Right to Object

You have the right to object to the processing of your user data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, and we will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

10.7 Right to Withdraw Consent

Where Glitch Spin Casino processes your personal data based on your consent (e.g., for marketing emails), you may withdraw that consent at any time by clicking the "unsubscribe" link in any marketing email, updating your communication preferences in your account settings, or contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.

10.8 Automated Decision-Making

We may use automated systems to flag accounts for fraud risk or responsible gambling interventions. Where such automated decisions have a significant legal or similarly significant effect on you, you have the right to request human review, express your point of view, and contest the decision.

To exercise any of your privacy rights, please submit a written request to [email protected]. We may need to verify your identity before processing your request. We will acknowledge your request within 5 business days and aim to fulfil it within 30 days.

11. Supervisory Authority — OAIC

If you believe that Glitch Spin Casino has breached your privacy rights or failed to comply with its obligations under the Australian Privacy Act 1988, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Postal address: GPO Box 5218, Sydney NSW 2001

We encourage you to contact our DPO first so we have the opportunity to address your concerns directly. However, you are fully entitled to approach the OAIC at any time without first contacting us.

12. Responsible Gambling and Privacy

Our responsible gambling programme is closely linked to our data collection and data processing practices. Glitch Spin Casino uses gaming activity data to monitor for signs of problematic gambling behaviour. Where our systems identify patterns of concern, we may proactively reach out to affected players with responsible gambling resources.

Players may activate the following responsible gambling tools, all of which involve processing of their personal data:

• Deposit, bet, and loss limits — daily, weekly, or monthly caps to manage spending
• Session time limits — reminders and automatic log-outs after a set period
• Cooling-off periods — temporary account suspension of 24 hours, 48 hours, 7 days, or 30 days
• Self-exclusion — voluntary account closure for periods of 6 months, 1 year, 5 years, or permanently

Data relating to responsible gambling tool usage and any self-exclusion requests is treated with the highest degree of confidentiality and is retained for a minimum of 5 years to prevent re-registration during exclusion periods and to comply with regulatory obligations.

13. Children's Privacy

Glitch Spin Casino does not knowingly collect personal data from individuals under the age of 18. Our platform is strictly for adults, and we require date of birth confirmation at registration and mandatory age verification as part of our KYC process. If we discover that a minor has registered an account, we will immediately suspend the account, delete all associated personal information, and refund any deposits in accordance with applicable law.

14. Links to Third-Party Websites

Our website may contain links to third-party sites — for example, payment providers, game studios, or affiliate partners. This privacy policy applies solely to Glitch Spin Casino and its associated domains. We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party site before providing your personal information.

15. Updates to This Privacy Policy

We may update this Glitch Spin Casino privacy policy from time to time to reflect changes in our services, legal requirements, or industry best practices. When we make material changes, we will notify you via email or a prominent notice on the website at least 14 days before the changes take effect. The date of the most recent revision will always be displayed at the top or bottom of this page.

Continued use of Glitch Spin Casino after the effective date of any updated privacy policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using our services and may request account closure and deletion of your personal data, subject to our legal retention obligations.

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Frequently Asked Questions About Glitch Spin Casino Privacy

Does Glitch Spin Casino sell my personal data to third parties?

No. Glitch Spin Casino does not sell, rent, or trade your personal data to any third party. We share your user data only with service providers who help us operate the platform (such as payment processors and KYC partners), regulatory authorities when legally required, and affiliates for limited commission-tracking purposes — all under strict confidentiality agreements.

How does Glitch Spin Casino protect my financial information?

Glitch Spin Casino data security measures include 256-bit SSL/TLS encryption on all data transmissions, firewalls, encrypted data storage, and strict access controls. We do not store full card numbers — payment details are tokenised by our payment providers. Our platform is also certified for RNG fairness by independent laboratories.

What cookies does Glitch Spin Casino use?

The Glitch Spin Casino cookie policy covers four types: essential cookies (required for site functionality), analytical cookies (usage statistics), functional cookies (preference memory), and marketing cookies (targeted advertising, with your consent). You can manage your cookie preferences via the consent banner or settings panel on our site.

How long does Glitch Spin Casino keep my data?

Data storage periods at Glitch Spin Casino vary by data type. Account and identification data is kept for the duration of your account plus 5 years after closure (to meet AML obligations). Financial transaction records are retained for 7 years. Marketing consent records are held until consent is withdrawn. After the relevant period, data is securely deleted or anonymised.

How can I exercise my privacy rights?

To exercise your privacy rights — including access, correction, deletion, portability, or objection — please email our Data Protection Officer at [email protected]. We will acknowledge your request within 5 business days and fulfil it within 30 days. If you are not satisfied with our response, you may escalate your complaint to the OAIC (Office of the Australian Information Commissioner) at www.oaic.gov.au.

Does Glitch Spin Casino comply with Australian privacy law?

Yes. Glitch Spin Casino privacy practices are designed to comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). Where players are also covered by GDPR (for example, if you are an EU citizen residing in Australia), we honour the additional rights and obligations that regulation provides. Our DPO can answer any specific compliance questions at [email protected].

What should I do if I suspect a privacy breach?

If you suspect that your personal data has been compromised or that there has been a breach of information security, contact our support team immediately via live chat (available 24/7) or at [email protected]. Our security team will investigate promptly and, where required by law, notify the relevant authorities and affected players without undue delay.

Your privacy and the security of your personal information are fundamental to everything we do at Glitch Spin Casino. We are continuously investing in our data protection infrastructure, updating our policies to reflect evolving legal standards, and training our staff to handle your user data with the utmost care and confidentiality. If you have any questions not addressed in this Glitch Spin Casino privacy policy, please do not hesitate to reach out to us at [email protected] — we are here to help.